March 18,
2020
Dear valued
customer,
The
increasing risk of the coronavirus (COVID-19) is of great concern to us and is
prompting several changes to the way we live and work. Our efforts are focused
on meeting your needs while keeping our employees, customers, and families
safe.
We want to assure
you our teams are taking precautionary measures to help slow the spread of
coronavirus. These measures require immediate changes we want to make you aware
of:
Restricting
face-to-face meetings
.
Ours is a relationship business, and we take great pride in the relationships
we have with you. However, there is now a risk with face-to-face interactions,
and as a result, our sales force will limit in-person calls and instead
maximize use of electronic communications or phone calls to contact you. If you
have a preferred communication method, please contact your salesperson.
Restricting
access to our facilities.
In order to limit exposure, we are stopping all non-essential visits to
our facilities, while continuing to safely meet your needs. We are asking anyone
coming to our facilities to:
-
Check
for symptoms of COVID-19: fever, cough, shortness of breath, or ANY flu-like
symptoms
-
Identify
if you have had any close personal contact with anyone in the last 14 days who
has tested positive for COVID-19
Anyone who
has symptoms or has been exposed to someone with COVID-19 in the last 14 days
will not be allowed at our facilities.
Limited
exposure at our facilities
. Healthy customers are welcome to pick up product as planned. We know
many of you have relationships with people at our facilities, but please limit
time spent outside vehicles while on-site at our facilities.
Prepare
for changes.
We are
not currently aware of any disruptions in our supply and have adequate
inventory of many products our customers need
. We expect to meet our
customers’ known spring needs unless there is a logistics or manufacturing
disruption. We are well positioned to serve you
. However, the situation
is rapidly changing, and we will communicate additional information as it
becomes available.
Our
sales and customer services teams are fully trained to serve your needs. Your
business is very important to us, and we appreciate your understanding and
flexibility during this time.
Consideration
of your safety.
If
you have concerns about your health and safety or the current recommended
actions in response to COVID-19, information is available at cdc.gov.
If we can
assist you in any way, contact your local sales or service personnel. Thank you.